I wrote the content on this blog with sincere and holy intentions with the knowledge that I had at the time... We live, learn and errors are exposed and more truths are revealed...

Only GOD is perfect. It's vital that you seek the Lord to expose any errors that you've embraced. Please ask Him to expose any areas of darkness to you and for what is necessary to do to dispossess what's NOT of truth.



Flames of fire dance joyfully as dreams of fervor conjure up images of red hot passion for the gusto of life.

Sizzle, spark, explode -

Fireballs light up the sky. Wow! a thunder flash with a clap -

The flames are vivid with the awesome glow of orange colors blended with yellow highlights that accent the blaze.

This display is the bomb torched with a rocket plan. Such rapture has lit our fire. We are dynamite on this journey.

Come on fire, fall on us. Pour your liquid potency. Ignite our souls that we may be engulfed with magnified intensity.

Blow up our hearts. Dance with us....


Copyright 2010


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Thank you.

Friday, October 8, 2010


Greetings -

PART ONE of this was posted on yesterday,Thursday October 7, 2010. 


Now is the time to require respectable satisfactory service as a regular occurrence. Realistically, poor service will not be entirely eliminated but we can sure do more to urge significant decreases in what is already unacceptable performance. Responsible actions need to be in motion and continue until noticeable improvements have center stage. Lax service is on the rise because enough good people do not demand otherwise. What are we going to do about this failed system?

Responsiveness is significant in the business of customer service. It is less than professional to neglect consistent feedback and follow up with clientele. The skill of listening is essential in customer service relations. Also, consumers expect representatives to empathize relative to their concerns. A sure turn off is to respond to consumers with robotic answers in attitudes of disinterest. I am aware that consumers are not always right. Some of them can be obnoxious and unreasonable with their requests. Reasonably, the role of customer service specialists is to effectively and efficiently accommodate people with skill, care and concern. When matters escalate to places beyond the authority and capabilities of specialists, management should be summoned for resolutions.

Support should NOT be given to consumers who mistreat customer service personnel. I admiringly recall reading once about a restaurant owner, and how he handled some patrons who verbally abused members of his staff. The owner retrieved and gave to the patrons their coats, and informed them that it was not acceptable for them to treat his employees in such a way. He instructed the patrons to leave, which they did. The owner’s decision was an honorable example of respect for his staff. People are never entitled to mistreat others – no matter what the positions.

Dress code issues need attention in any workplace environment. Uniforms are the standard in some company operations. Uniform usage can be helpful in the prevention of unwise clothing choices. In places where uniforms are not worn, it is imperative to be aware of poor presentations for the business image. Tight, and revealing attire is not appropriate in any environment, however, in workplaces, management should require that personnel be decently attired. Huge earrings and lengthy curled fingernails are not attractive. Chewing gum does not bode well for professional business images. Individuality can be constructive but when it subtracts from environments in workplaces, it needs to be adjusted to comply with acceptable business presentation.

It is not professional to converse socially with
co-workers in the process of servicing customers. It is poor practice to indulge in side conversations when engaged on phone calls with others. If side conversations are deemed necessary, the proper procedure is to place callers on hold. In phone communications, when people are placed on hold, it is rude to say “hold on.” A professional response is, “hold on, please” or something similarly courteous. Upon return to phone lines, “thank you for holding” is an appropriate and courteous statement to make.

In days gone by, it was customary for business representatives to address customers by last names. It happens now that some of them address customers by first names. On one such occasion, a representative asked me if he could call me Sandra - my response was “No.” In business mode, it is my preference to address people by last names such as “Mr. Davis” etc. It is my preference, as well, in business mode, that people address me in such manner. The first name practice is acceptable if that is an agreed upon action.

When I was a Customer Service Specialist, I was trained to not allow callers to remain on lines for more than 30 seconds without returning to inform them of the status of work on their behalf. On occasions, it would be necessary to phone people back to complete the needs. I am sure that for many folks there is cause for concern relative to lengthy hold time experiences. Also, it is professional for people to identify themselves when answering business phone lines. For instance, “Precious Metals, Mr. Stanley speaking, how may I help you?”

It certainly concerns me that there are not sufficient professionals who execute well in phone etiquette. What I found surprising is that it happens when I am engaged with personnel of large or major corporations. Perhaps I am biased but shouldn’t the large corporations, in particular, do better? There is a major government switchboard operation where the employees answer the phone in a less than professional manner. When I worked in customer service and needed to phone there, it always concerned me about how the staff answered the phones. Initially, I thought that it was isolated. When it happened every time that I phoned that government switchboard, it was obvious that the less than professional telephone conduct is a practice there. Telephone usage has a definite need for improvement.

There is awareness that there are people whose intent is to regularly do contrary to what makes good sense. They make choices to be menaces. On our planet, dwell all sorts of characters; the good, the bad, and the indifferent. I realize that the words here will not result in absolute change in the manner in which customer service is conducted. There is belief, however, that these words are not in vain. People who sincerely care about decency, respect, and integrity will desire to be in league with those who purpose to do that which represents excellence.

Written April 16, 2010
Copyright 2010


  1. Conclusion of "CUSTOMER SERVICE IS AN ART"

  2. Prayer to be set free, following work

    Lord Jesus, thank You for giving me this work to do. Thank you for blessing me through it. But I realize that the sickness and evil I encounter is more than my humanity can bear. So cleanse me of any sadness, negativity or despair that I may have picked up.

    If I have been tempted to anger, fear or lust, cleanse me of those temptations and replace them with love, joy and peace. If any evil spirits have attached themselves to me or oppress me in any way, I command you, spirits of the earth, air, fire or water, of the netherworld or of nature, to depart - now - and go straight to Jesus Christ, for Him to deal with as He will.

    Come Holy Spirit, renew me, fill me anew with your power, your life and your joy. Strengthen me where I have felt weak and clothe me with your light. Fill me with life.

    And Lord Jesus, please send your holy angels to minister to me and my family -- and to guard us and protect us from all sickness, harm and accidents. (And guard me on a safe trip home.)

    I praise You now and forever, Father, Son and Holy Spirit!

  3. I've not had the problem with Customer service as what you describe here. The only time that I've been called by my first name is, either when I've given permission, or I have a long standing working relationship with the other. Like I don't want my dentist, and his staff calling me Mrs. Reynolds, or my doctor for that matter, It's too impersonal, as if they don't really know me. I've been with the same dentist for over 20 years, and the same doctor for over 17 years. When I call customer service for the phone company, I do expect to be called Mrs. Reynolds though. It just depends on the people and the situation.

    I've actually had customer service people calm me down with their positive attitude, and the lets see if we can work this problem out way of thinking. I've been disappointed and ended up paying a large bill that I didn't want to pay, but I was also given more of the facts, and understood what the whole situation was about, and was helped in how to avoid another large bill...

    I do know there are people out there who don't have good people skills, and they shouldn't work in this profession. Some for some reason get hired to work in positions of customer service, and if you talk to the right person about it, they don't stay in those positions for very long.

  4. Poor customer service irks me and not to open a can of worms, but unfortunately, a lot of poor service is associated with lower income, Black communities. One day I hope to have a customer service training/consulting business to raise the bar. My motto in life is, if you see something that needs improvement, don't complain, find a way to fix it or rather, what can I do to alleviate the problem. (That doesn't mean that it still won't irk me at the time.)

    When it comes to poor customer service via the phone, I try to be pleasant and excuse myself and get off the phone. Then call back until I get someone who's professional and know what they're talking about. :-) Sometimes though, depending on time, I actually engage them in conversation on the phone and have gotten their email address or personal phone number to call and chat with them. You just never know.

    There are two stories I heard some time back that helped me deal with poor customer service. 1)A store representative was being nasty to a customer. The customer in turn responded very kindly to the representative and the clerk broke down crying. She shared that her husband had just left her that morning and she was very upset.

    2)Not a "customer service" situation, but what some would say was inconsiderate behavior. A man was on the subway with his three children and the kids were running around and making a lot of noise, disturbing those around them. The father wasn't paying any attention to them. Someone said something angrily to the father about controlling his children. He apologized softly then said, "I'm sorry, we just came from the hospital. My wife just died. I guess I was just in a daze."

    God puts us in positions throughout our day to minister to the hurting world around us. We have to be attentive and prayerful. Which are ministry opportunities and which are tests for our character development.

    God bless. Great post Sandra. I know I went a little off, but that's what was on my heart. Love you.

  5. Greetings -

    Thank you all for your comments. I appreciate
    your contributions.

    @ Timothy:

    We sure do need the prayers. Thank you, Timothy, for posting yours. May GOD help us all.

    @ Julie:

    It was good to know of your experiences with customer service. Yes, there are some quality people in the field and I am grateful for them.


    Those accounts that you mentioned gave me another perspective that I had not considered sufficiently. Thank you for reminding us that there are causes that we are not aware of and that we should be mindful of such situations.

    Also, it is so crucial that we remember that love must be in practice...


Greetings -

Thank you for visiting and commenting. It is my pleasure to read from your heart places. We are all students and teachers and I so enjoy, precious people, the beneficial engagements with you.