I wrote the content on this blog with sincere and holy intentions with the knowledge that I had at the time... We live, learn and errors are exposed and more truths are revealed...

Only GOD is perfect. It's vital that you seek the Lord to expose any errors that you've embraced. Please ask Him to expose any areas of darkness to you and for what is necessary to do to dispossess what's NOT of truth.



Flames of fire dance joyfully as dreams of fervor conjure up images of red hot passion for the gusto of life.

Sizzle, spark, explode -

Fireballs light up the sky. Wow! a thunder flash with a clap -

The flames are vivid with the awesome glow of orange colors blended with yellow highlights that accent the blaze.

This display is the bomb torched with a rocket plan. Such rapture has lit our fire. We are dynamite on this journey.

Come on fire, fall on us. Pour your liquid potency. Ignite our souls that we may be engulfed with magnified intensity.

Blow up our hearts. Dance with us....


Copyright 2010


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Thursday, October 7, 2010


Sandra (in center photo)
for presentation of Customer Service Excellence Award
from Washington, D.C. Mayor Anthony Williams

Greetings -

There have been media reports about the decline in customer service.  Perhaps in some geographic regions that is not the case.  I wrote this article because the issue needs more attention for the reasons stated below.  Please weigh in with your viewpoints on the customer service issue.  Thank you for your consideration.


Customer service is an art. It is not an art field that can thrive in the abstract. The customer service arena is an area that needs the talents of impressionists and expressionists to apply artful mastery to canvases. It needs adept marketers who keenly feel the heart beat of what is necessary to execute service on excellent levels. Administrators need to employ managers who are engineered to manage. There is an array of managers who possess labels but lack leadership competency. When managers fail to manage, frequently, employees flounder as customer service representatives.

I can expertly expound on what constitutes quality customer service. In excess of five years, I was a Customer Service Specialist in the Washington, D.C. government. While there, Mayor Anthony Williams presented me with a “Customer Service Excellence Award” for my skills, and strong work ethic. In addition, in my possession are numerous copies of written commendations that I received from management throughout the course of my work history in government and in the private sector.

Media resources have shared reports of the steady decline of quality customer service. Nationwide, complaints have soared due to lack of acceptable service. Dissatisfied consumers are not a rarity. Poor service has become commonplace so much so that when impressive service surfaces, it is a rare treat. In some instances, the managers display conduct that is worse than that of employees. Then there are the cases where employees perform poorly, and when reported to management, managers defend the unsatisfactory behavior of their subordinates. It is obvious from observances that some managers are intimidated by their employees.

I am in the age bracket where I can hearken back to the days when quality service was the norm. It was routine to observe managers who expertly managed, and employees who regularly provided satisfactory service. Yes, even then we had occasions of poor performance. Such occasions, though, were far less than what is currently on display.

Then we were more likely to hear pleasantries and courteous communication. Body language was respectful with accommodating attitudes. Now, so often, we get the whole series of disrespect – body language, tone, language, posture and movements.

What goes on habitually now in the customer service field is a certain shame to the profession.

Largely, the current condition of the service industry is inexcusable and unacceptable. Consumers need to do more to hold representatives accountable for the abysmal state of service performance. The industry is in dire need of an overhaul. Could it be that it is in such a state because not enough consumers reasonably complain?

Training that penetrates is sorely needed and long overdue. Suitable people need to be in customer service. The art manifests as a natural for some people in the business. It can be taught, as well. Those who are not receptive to penetrative training, where they capture the art, need to be moved on and replaced by those whose hearts are inclined to master the techniques and nuances.

To be continued

Written April 16, 2010
© Copyright 2010


  1. An Art...

    Please weigh in

    Thank you

  2. It all depends on who the customer is. If it is an industry that caters to "people" persons, there's no way I would do a good job. If it is an industry that appeals to Aspergers or techies, I would do great.

    Occasionally my wife will catch someone like myself making a social mistake -- and automatically call them stupid. And techies have trouble with "people" persons trying to find the "any" key on the computer -- and consider them stupid.

  3. Hi Timothy -

    Thank you for your response.

    I am not sufficiently understanding your comments.

  4. Okay, lemme take another cut at it.

    "People" persons find noisy parties stimulating, do multiprocessing easily, can empathize with most people and can 'read' people. Unfortunately, they have trouble changing lightbulbs. (exaggeration, I know)

    "Techies" can change lightbulbs and a whole lot more besides. Their hobbies are building or creating things. Their ability to focus is extraordinary. Unfortunately, they dread noisy parties, can't focus on a lot of demanding issues at once and make social gaffs. They need to be told what to do in thorough detail. They get conned by people with smiling faces.

    A "people" person can try to socialize with a techie, but find them boring, fat headed and strange. A techie finds a "people" person to be a chatterbox, boring and dishonest. And arrogant.

    Techies get along great talking in paragraphs about their common interests. "People" persons get along great, getting to understand each other.

    Techies have to learn body language and social rules out of books. "People" persons have to learn everyone in the world is not like them and never will be.

  5. Thank you, Timothy...I understand better now.

    My main point is that customer service is an art
    and that there are many people who are not suited to the profession. I believe that we all have places that are suitable for us. We need to discover from our Lord where we are designed to be.

    There are people who have, due to necessities...,worked for years in fields that are not ideally suited for them. They settle.

    Some people start second careers doing what they love...after working years where they tolerated...for financial purposes, etc.

  6. In my opinion, customer service is certainly not what it used to be. Even some business owners, based on how they treat their customers, have no business in the customer service arena.


Greetings -

Thank you for visiting and commenting. It is my pleasure to read from your heart places. We are all students and teachers and I so enjoy, precious people, the beneficial engagements with you.